These are specialized, compact switchgears used in cable-based power distribution networks at voltages like 12kV. The Advanced Work Assignment (AWA) module works to offer work items (e. interactions such as chats and walk-ups, as well as tasks such as cases and incidents) to your agents. Work is routed to agents based on their group, availability, capacity, and skills. After determining which agent is best. An armoured cable is a power cable or control cable that is designed for 600/1000V mains supply electricity.